FAQ'S


Once i place an order, when will my package arrive?

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. 

Please refer to our SHIPPING POLICY page.

How can i get in touch with your costumer service team & when should i expect a response??

Please refer to our CONTACT US page .

We aim to respond to all E-mails within 48 hours. Please note that this time-frame may be extended during and immediately after launches.

Do you offer returns?

No. All sales are final. Please refer to our Refund Policy page. Please note, Mondo Belviso Cosmetics reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

What about international orders?

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Mondo Belviso Cosmetics. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. 

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

I have not received my order confirmation, what should i do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us with your inquiry.

Can i change my order once i placed it?

No, once you place order it is final. 

Do you offer discounts and promotions?

Yes from time to time we offer discounts and promotions. Sign up for our email  alerts to receive news on special offers. Promotional codes offered on Facebook, Instagram and other social platforms.